SHIPMENT STATUS

Please note that all domestic orders placed before 3:00 PM EST, should be shipped same day (excluding weekends and holidays). All domestic orders placed after 3:00 PM EST on weekdays, anytime on weekends and holidays should be shipped next available business day.

Once the order has been shipped, please allow 2 business days for that order to appear in our tracking system.

ORDER TRACKING

You can track the status of your order by visiting: http://www.ups.com/WebTracking/reference?loc=en_US

Please use the Reference Code provided in your confirmation e-mail at time of purchase. Reference Code will be the ORDER NUMBER ONLY.

If you can not track your order within 3 business days, please contact us at askthedr@drdenese.com.

AFO / PO BOXES / INTERNATIONAL ORDERS

AFO / PO Box: Please note that at this time we do not ship to AFA/FPO or PO Boxes.

International Shipping: All International customers please check the International Page to find a local distributor. If no distributor is assigned, please call our Customer Service Representatives at 866-642-3754 to place your order. Only Domestic orders are processed through the website at this time.

Orders shipped to Canada are shipped via USPS and as a result are untraceable. While these orders will be shipped in the same time frame as domestic orders, they must go through customs. Therefore, they may take longer to arrive in Canada.

Orders shipped to the UK are shipped via USPS as well (no tracking is provided) and require at least 4-8 weeks for delivery. If you do not receive your order within the noted time frame please contact us at askthedr@drdenese.com.

FRAGRANCE

Please note: per federal regulations, we are not permitted to ship fragrance.


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