We have tried to anticipate all of your questions.
We have tried to anticipate all of the questions that you might have.
Click on any of these Frequently Asked Questions and the answers will appear in the box below. If you do not find the information that you are looking for, please call one of our product specialists at 866-642-3754, or e-mail your question to askthedr@drdenese.com. Thanks!
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A: Please note that you can find How To Use listed on the Product Page as well as on the packaging itself. The recommended order of use can be found on our Consult the Doctor page where we have the order of use guidelines at the bottom of the page. In addition, you can always call our Product Specialists at 1-866-642-3754.
A: Please click on the available videos to view Dr. Denese explaining the right way to use the specific product.
A: We at SkinScience Labs, Inc. do not believe in animal testing. None of our vendors, suppliers or raw material producers perform any type of animal testing.
A: Most of our products are fragrance free, however there are some that carry a very small amount of delicate scent.
A: Some of our products do contain paraben preservatives. We use it at the lowest effective levels under the guidelines of the international cosmetic and regulatory standards.
A: All of Dr. Denese products are manufactured under FDA-mandated procedures. Some products containing SPF or Hydroquinone are classified OTC pharmaceuticals and therefore contain FDA-approved ingredients and undergo even more rigorous testing and manufacturing procedures scrutiny.
A: Approximately 2 years.
A: We pride ourselves on quality of our product and perform product safety testing by third-party, Independent, Certified Testing Laboratories to ensure that all results are objective.
A: Yes.
A: Yes, this prevents the growth of bacteria.
A: Apply a small patch of product, behind the ear.
A: The HydroShield Ultra Moisturizing Face Serum is the most soothing of all items.
A: Yes.
A: Several of the active ingredients can only be dissolved in alcohol and nothing else. In order to put these ingredients into the products, they have to be dissolved in alcohol. The amount of alcohol used is so minimal that it will have NO IMPACT on your skin.
A: Dicoloration of a product may occur if the product is subject to high temperature, moisture or prolonged exposure to air. Some products do contain natural ingredients that have a tendency to change color over time but this does not lower effectiveness or safety during the shelf life of the product.
A: One of the most damaging skin care fallacies pertains to exfoliation. Most people under exfoliate because the skin care fallacy says that exfoliation will dry and thin out the skin. This could not be further from the truth. The skin is a dynamic organ, the more you wear it down the more it grows. You can take a dull, lifeless, ashen looking skin and turn it into radiant skin by exfoliation. Another common misconception is that exfoliation may dry the skin out. On the contrary! If you take off old, dry skin cells on a daily basis, you open up the skin so moisture can permeate your skin better. So if your skin is dry, you have to start with something a bit counterintuitive: you have to exfoliate first.
A: The sun is the single worst enemy of your skin. Nearly everything that you do not like about your skin: enlarged pores, lines, loss of elasticity, age spots, red capillaries have ultimately something to do with the Sun. It is very important to find a day cream and sun screen built together in one. Because if you have a day cream and then a separate sun screen on top, the SPF effect of the day cream is diluted. So you may think that you have an SPF15 on, but you may have less than half that.
A: While other brands focus on one or two key ingredients, we think it is best to use as many scientifically proven ingredients as can fit in the formulation because they can all contribute to the skin in different ways. The key is to use the RIGHT ingredients in the RIGHT percentages, because with skin care everything is in the percentages. Our most important goal is to give you an exceptionally high percentage of the key ingredients. Our products are one of the most expensively made products in the industry as far as the ingredients are concerned. Not packaging and not marketing.
A: We would love to answer your question. However, this is proprietary information and we can not possibly answer it as all of our competitors would love to know. The best thing is to try our products yourself because you will be the best judge. You can always return it with no questions asked.
A: You can purchase our products at our new website at www.drdenese.com, or by calling the Product Specialist Line 1-866-642-3754, where our friendly experts will advise you on the best possible products for your specific skin type.
A: We accept all major credit cards and debit cards.
A: Upon completion of the transaction you will receive a confirmation e-mail including your name, shipping/billing address and the details of your order.
A: Orders received between Monday and Friday 4am-1pm EST are usually processed the same day or by the end of the next business day. Oders received on Saturday and Sunday are usually processed by the end of the day Tuesday.
A: For your convenience we have built in a feature that allows you to order with a flexible payment schedule on any order over $40.00. Please see more about EZ Pay here.
A: Unfortunately at this time in order to participate in the EZ Pay Plan, you have to be a registered user
A: SkinScience Labs, Inc. will issue a full refund for any products returned within 30 days of original delivery (returns will include the sales tax collected at time of purchase, less the shipping costs).
A: Please follow these simple instructions to receive a full refund for your return:
A: No, only the products purchased on www.drdenese.com or via our toll-free number 1-866-642-3754 can be returned here for a full refund.
A: All refunds will be issued back to the payment source used to make the original purchase.
A: All refunds will be issued with in 14 business days of return shipment receipt.
A: Unfortunately at this time we do not offer a refund on shipping costs.
A: No you don't have to, but we do request that you ship your return using a service that allows tracking.
A: SkinScience Labs, Inc. does not ship products to PO Boxes and/or Military Addresses.
A: Please view our Shipment Status page for all prices and information.
A: Please contact our Customer Service Specialists at 1-866-642-3754. Our customer service will issue a replacement request to the warehouse at no additional cost to you.
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